In healthcare, trust is non-negotiable
Welldoc is an enterprise-grade digital health partner operating in a highly regulated environment, making the security and privacy of sensitive information our highest priority. Through rigorous compliance and a robust security infrastructure, we keep our platform secure, protected, and trustworthy.
Clinical-grade security:
Foundation of trust
Welldoc adheres to the same rigorous quality management system as a Class II Medical Device, subjecting every facet of our practices to the highest level of scientific scrutiny.
We’re proud to offer unmatched clinical rigor, guarded by high levels of security for hosting, partner, and individual data. This dedication positions us as a safe, compliant, and reliable partner, offering a level of assurance that competitors often fail to deliver.
Continuous, independent third-party audits validate security and data governance
Full compliance with global and national health privacy mandates, including HIPAA and GDPR
Quality management system is aligned with the MDSAP/ISO 13485 standards for medical device software
Our clearances and certifications
FDA 510(k)
CE Mark
Health Canada
Uncompromising security architecture
Welldoc goes beyond simple compliance to enforce enterprise-grade security. To maintain our FDA clearances for specific products, we must adhere to a regulatory-grade framework that governs all aspects of our development, validation, training, and deployment of AI models.
Private AI instance, using internal data and accredited clinical evidence-based guidelines
Data segmentation capabilities to secure your data in a separate, protected environment
HIPAA compliant, securing PHI with organizational, technical, and physical safeguards
Foundational elements to support FDA PDURS and other regulatory standards
Keeping all partner data safe and sound
Your data is our top priority. We employ a robust, multi-layered security strategy to ensure our partner and your individual population data is protected across every phase of its lifecycle.
Data is encrypted in transit and at rest for all transactions. Our production infrastructure is secured within a dedicated, private network.
Implemented Intrusion Detection Systems (IDS) to prevent unauthorized access
HIPAA and GDPR compliant
HITRUST and SOC2 certifications and independent audits
All data is encrypted using industry-standard AES-256 encryption
Secure communication via highest-grade Transport Layer Security protocols
HITRUST
certified
Our rigorous HITRUST r2 Certification requires a comprehensive, risk-based security and privacy assessment across 19 control domains, ensuring harmonization with standards like HIPAA, NIST, and ISO 27001.
SOC 2 Type 2 attestation
We undergo an annual SOC 2 Type 2 attestation, which demonstrates the continuous and effective operation of our controls over the security, availability, and confidentiality of user data.
Proactive security lifecycle
Our Cyber Incident Response Plan mandates a thorough Root Cause Analysis (RCA) and a "lessons learned" process to continuously update and improve our security posture.
Welldoc security vulnerability disclosure
At Welldoc, security is vital. If you are an external researcher or user who has discovered a potential security vulnerability in a Welldoc website, system, application, or product that could pose a risk to the organization or our users, we encourage you to report it immediately.
How to submit a report
Please send all suspected vulnerability reports to our dedicated Security Team:
Email: security@welldocinc.com
Required information
To enable prompt investigation and tracking, your submission should include, at a minimum:
1. Location and impact - The specific location (e.g., system or application) where the vulnerability was discovered, and the potential impact if the vulnerability were exploited.
2. Reproduction steps - A detailed description of the steps necessary to reproduce the vulnerability.
Ironclad protection. Unshakable trust.
Access our full privacy policy or book a demo to see how Welldoc goes the extra mile to protect your data.
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