Reimagining the possibilities
The Welldoc AI Lab is our intentional investment to move beyond traditional solutions and the status quo. We are pioneering new ways to solve today’s most pressing health challenges and radically redefine the future of personalized pathways.
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Igniting innovation: The AI Lab
To truly transform the care continuum, we’ve built a model that evolves and scales, with proprietary IP, technology, data, and forward thinking.
co-creation
the technology of now
A strong foundation for AI innovation

Clinical rigor and governance
Our regulatory and clinical expertise differentiates us from the status quo. As a health tech and AI thought leader, we continually share industry guidelines outlining the key elements and oversight required for healthcare-ready AI.
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Academic partnerships
Our AI Lab is a Center of Excellence. As AI is continuously evolving, we partner with leading AI experts and academic institutions to diversify our data, validate our research, and learn from each other.
Key institutions we partner with:
• Johns Hopkins University, Center for Digital Health and Artificial Intelligence, Baltimore, Maryland.
• Vellore Institute of Technology, India.
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Driving forward-thinking innovation
To continuously advance our AI, we are investing in diverse, multi-disciplinary teams and the next generation of talent. We continually conduct dedicated AI research hackathons. We dedicate time and resources to rapidly accelerating our innovation roadmap in order to solve complex problems in healthcare.
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The minds that drive our AI engine
Great innovation starts with progressive leadership.
Executing industry changing products requires a combination of passion, intelligence, and unstoppable drive. From research and development to conceptualizing ideas, each of our leaders is a critical asset to the continued growth and success of Welldoc.
Anand Iyer
PhD, MBA

Shammy Narayanan
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Abhi Kumbara
Read about our AI innovation in the world
Get the latest insights and info on our clinical research.
A Blueprint for Trust: Partnering to Build Sustainable AI in Digital Health
The Crucial Role of a Company’s AI Approach
In the world of digital health, AI is more than just a buzzword—it’s a powerful way to solve some of healthcare’s toughest challenges. For partners seeking to innovate in this space, understanding a company’s approach to building AI is crucial. Welldoc has developed a clear framework for AI that prioritizes trust and long-term success, creating solutions that make a tangible difference for everyone.
At the heart of Welldoc’s strategy are three key pillars: a robust data platform, a thoughtful development process, and a clear focus on measurable impact. This commitment ensures our solutions are not just high-tech, but also safe, reliable, and genuinely useful.
A Thoughtful Process for a Trusted Solution
Our approach to building AI is called the Model Development Lifecycle (MDLC). This isn’t a solo mission; it’s a team effort that brings together data science, clinical, product, and engineering teams from the very beginning. This collaborative approach means our solutions are built with a deep understanding of real-world clinical and business needs.
Here’s a closer look at how this process ensures AI is a valuable asset for our partners:
- Solving the Right Problem: We start by carefully defining the problem and what success looks like. This ensures the AI features we develop address a genuine need, making them practical and effective for both providers and patients.
- Rigorous Testing for Safety and Efficacy: Welldoc has a unique two-loop testing process. First, we focus on technical accuracy, then our clinical team tests the model for safety and real-world usefulness. This dual approach gives our partners confidence that our solutions are both reliable and safe to use.
- A Commitment to Continuous Improvement: Once a model is deployed, we continuously monitor its performance and gather feedback. This proactive approach ensures our solutions stay relevant, accurate, and valuable over time.
This process is exemplified by Welldoc’s AI-powered digital coaching. Our AI provides proactive and personalized insights 24/7 to encourage long-term engagement and adherence. This commitment to evidence-based guidelines is vital for gaining the trust of both consumers and clinicians.
Why Welldoc’s Approach Matters for Partners
Ultimately, a partnership with Welldoc is about building effective solutions together. Our success rests on three key principles that are vital for any successful collaboration:
- Strategic Alignment: We ensure our AI strategy is directly connected to our business goals. This means every feature serves a purpose and aligns with a shared vision, helping our partners achieve their objectives.
- Building Stakeholder Trust: Trust is the foundation of digital health. By providing reliable, evidence-based solutions, Welldoc helps partners build trust with providers and consumers. When people trust the technology, they’re more likely to use it, which leads to higher adoption and better health outcomes.
- Delivering Measurable Impact: Welldoc’s AI isn’t just a new feature; it’s a tool for driving tangible results. Our proprietary data intelligence platform transforms fragmented data into actionable, real-time insights for users and clinicians. Our solutions have demonstrated significant outcomes, including A1C improvement, blood pressure reduction, and substantial cost savings for people with cardiometabolic conditions.
These three principles work together to build a cycle of success. Strategic alignment helps Welldoc deliver a measurable impact, which in turn builds stakeholder trust. By partnering with us, you are collaborating with a team that has a proven framework for using the power of AI to create meaningful and lasting change in healthcare.
Explore how our AI-driven solutions can be tailored to meet your organization’s specific needs.
Addressing Health Disparities with Digital Health
New York City Health and Hospitals (NYCH+H) knows a thing or two about unique challenges with addressing health disparities. About 30% of the safety net hospital system’s population is uninsured, with the remaining on either medicaid or medicare. Their patient base is highly diverse, requiring the translation of pamphlets and brochures into 14 different languages. With 11 acute hospitals, and over 70 clinics, diagnostics, and treatment facilities, NYCH+H serves more than a million patients annually.
Dr. Karyn Singer, AVP of Chronic Disease and Prevention, is responsible for overseeing chronic disease initiatives across the entire NYCH+H system, focusing on conditions like diabetes and hypertension.
“What I would say is all patients really need support beyond four walls in terms of chronic diseases,” said Dr. Singer. “They need support and…know-how and guidance.”
The COVID-19 pandemic has exacerbated the social determinants of health (SDOH) within NYCH+H’s population, as it has done in many other communities. Some challenges faced by the population include lower socioeconomic status, limited health literacy, lack of access to nutritious food, limited familiarity with technology, and the opportunity costs associated with managing chronic conditions, such as the need for additional doctor visits weighed against arranging childcare, covering transportation expenses, or sacrificing work and wages.
“It’s not a one-size-fits-all population so we have to think about that when we’re approaching different types of technology for our patients,” explained Dr. Singer. “The coaching aspect of a digital solution could definitely help to support [the population]. An app like BlueStar…can have patients really interact and get real-time feedback about [things like], ‘Hey, your finger stick is kind of low,’ or, ‘You’re not quite at goal,’ or, ‘Maybe you should do some exercise and that might help bring your sugar levels down.’ Real-time coaching in that way just can do so much for our patients. We have 66,000 patients with diabetes who come to our primary care clinics, so something that we could really extend, not just to a handful of patients but really expand out if feasible, is what we were looking for.”
Learn how Dr. Singer and Keith Reynolds, Chief Operating Officer at Welldoc, addressed these challenges through digital health partnership: Watch the discussion in our Population Health video series.
Advancing Chronic Condition Management: A Conversation with Dr. Mansur Shomali
Recently, Dr. Mansur Shomali, Welldoc’s Chief Medical Officer, discussed the transformative impact of digital health on chronic condition management, patient care, and healthcare cost reduction with First Report Managed Care.

Digital tools offer distinct advantages compared with traditional pharmaceutical treatments, including heightened efficacy, minimal side effects, and cost-effectiveness. In this conversation, Dr. Shomali emphasized the synergistic relationship between digital health and medication, suggesting improved patient outcomes through integrated care approaches.
Addressing integration challenges, Dr. Shomali stressed the importance of standardized evaluation criteria to guide stakeholders effectively. He advocated for a balanced approach that encourages innovation while ensuring patient safety and efficacy in digital health solutions.
The dialogue explored the evolving landscape of digital health in diabetes care, touching upon regulatory considerations and their impact on healthcare resource utilization costs. Dr. Shomali underscored the necessity for holistic approaches, advocating for seamless integration with clinical care plans to maximize patient benefits.
Dr. Shomali’s insights emphasized the transformative potential of digital solutions, like Welldoc, in empowering patients and providers to embrace innovation for improved health outcomes.
Hear the full conversation on First Report Managed Care’s podcast or watch the video.
Learn more about the Welldoc platform for multiple chronic conditions, comorbidities, and health needs.
Discover the next generation of AI in Healthcare
Let’s discuss how we can be your enterprise-grade AI partner.
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